Privacy Policy

Privacy Policy

Effective Date: February 9, 2026

EuroAsianDMC Pvt Ltd ("we," "us," or "our") serves as your trusted on-ground Destination Management Company (DMC) partner, helping travel agents deliver flawless itineraries and unforgettable journeys. We are committed to protecting the privacy and security of all personal data we process in our B2B operations.

This Privacy Policy explains how we collect, use, share, and protect your information when you partner with us or use our services. By engaging with our platform or services, you acknowledge and consent to the practices described herein.

1. Information We Collect

As a B2B-focused DMC specializing in on-ground coordination and travel experiences, we collect data necessary to deliver seamless travel operations:

Business Partner Information:

• Contact details including names, job titles, company information, email addresses, and phone numbers of our B2B partners (travel agents, tour operators, corporate clients)
• Billing and invoicing information for business transactions

Travel Operations Data:

• Passenger information provided by our partners for bookings, including names, nationalities, passport numbers, dates of birth, dietary requirements, accessibility needs, and special requests
• Itinerary preferences, destination choices, and accommodation requirements

Platform Usage Data:

• IP addresses, device information, browser type, and operating system
• Interaction logs and browsing activity on our B2B portal for service optimization

Payment Information:

• Financial transaction data processed securely through certified third-party payment gateways
• Banking details for partner settlements

We collect sensitive personal data only when essential for travel compliance purposes, such as visa processing, health requirements, or legal mandations.

2. How We Use Your Information

We process your data exclusively for legitimate B2B purposes that enable us to deliver reliable operations and stress-free on-ground coordination:

• Service Delivery: Processing bookings, coordinating accommodations, transportation, guided tours, and all on-ground logistics
• Partner Communication: Sharing itinerary updates, confirmations, operational changes, and payment-related correspondence
• Service Enhancement: Analyzing usage patterns and preferences to improve our DMC services and tailor travel experiences
• Legal Compliance: Meeting regulatory requirements including KYC procedures, travel regulations, tax obligations, and statutory record-keeping
• Business Development: Sending relevant B2B communications, service updates, and promotional offers (you may opt out at any time)

Data Retention: We retain your information only for as long as necessary to fulfill these purposes or comply with legal obligations (for example, financial records are maintained for 7 years as required under Indian law).

3. Information Sharing and Disclosure

To deliver flawless itineraries without the stress of on-ground coordination, we share data with trusted partners under strict confidentiality obligations:

Travel Service Providers:

• Hotels, resorts, airlines, ground transportation companies, activity providers, and local guides necessary for booking fulfillment

Business Service Providers:

• Payment processors, financial institutions, and banking partners
• Cloud infrastructure providers (such as AWS, Google Workspace) operating under comprehensive data processing agreements
• IT support and cybersecurity service providers

Legal and Regulatory Authorities:

• Government agencies, law enforcement, or legal advisors when required by law or to protect our rights
• Compliance with the Digital Personal Data Protection Act (DPDP), 2023, and international travel regulations

International Transfers: When working with international partners or service providers, we ensure data transfers comply with applicable standards including GDPR adequacy decisions or Standard Contractual Clauses (SCCs).

We never sell your data to third parties.

4. Data Security

We implement industry-leading security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:

• End-to-end encryption for data transmission
• Secure socket layer (SSL) technology for our B2B portal
• Multi-factor authentication and role-based access controls
• Regular security audits and vulnerability assessments
• Compliance with ISO 27001 information security standards

Breach Notification: In the unlikely event of a data breach affecting your information, we will notify affected parties and relevant regulatory authorities within the timeframes required by law (within 72 hours under the DPDP Act, 2023).

5. Your Privacy Rights

Under applicable data protection laws including the Digital Personal Data Protection Act, 2023, and GDPR (where applicable), you have the following rights:

• Access: Request copies of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request erasure of your data (subject to legal retention requirements)
• Restriction: Limit how we process your information
• Objection: Object to processing based on legitimate interests
• Data Portability: Receive your data in a structured, machine-readable format
• Withdraw Consent: Revoke consent where processing is consent-based

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

Our B2B portal uses cookies and similar technologies to enhance functionality, analyze performance, and improve user experience:

• Essential Cookies: Required for platform operation, authentication, and security
• Analytics Cookies: Tools like Google Analytics to understand usage patterns and optimize our services
• Functional Cookies: Remember your preferences and settings

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

7. Children's Privacy

Our services are exclusively B2B and designed for professional travel industry partners. We do not knowingly collect information from individuals under 18 years of age. While we may process traveler data that includes minors as part of group bookings arranged by our partners, we do not directly engage with children.

8. Third-Party Links

Our website may contain links to third-party websites, suppliers, or partner platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any information.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Significant changes will be communicated through:

• Posting the updated policy on our website with a revised effective date
• Email notification to our registered B2B partners (where appropriate)

Your continued use of our services after such updates constitutes acceptance of the revised policy.

10. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy or our data practices shall be subject to the exclusive jurisdiction of courts in Noida, India.

11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

At EuroAsianDMC, we're committed to being your trusted partner for seamless travel experiences—and that includes protecting your privacy every step of the way.